Privacy Policy

1. Introduction

Welcome to The Zen India ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal and health information is handled securely and responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mental health technology platform, mobile applications, websites, and related services (collectively, the "Services").

2. Definitions

For the purposes of this Privacy Policy:

• "Company" refers to The Zen India Therapeutics Pvt. Ltd., the entity providing the Services.
• "Users" refer to individuals who access or use our Services, including patients, mental health professionals, and other stakeholders.
• "Platform" means the digital tools, websites, mobile applications, and services offered by the Company.
• "Personal Information" means any information that identifies, relates to, or could reasonably be linked to an individual.
• "Health Information" refers to any data related to an individual's mental or physical health status, treatment, or medical history.
• "Mental Health Professional" refers to licensed therapists, psychologists, psychiatrists, counselors, and other qualified healthcare providers using our Platform to provide mental health services.
• "Services" encompass all digital tools, platforms, websites, and applications provided by The Zen India.
• "Cookies" are small files stored on a user's device to improve functionality and personalize user experience.
• "Third Parties" refer to service providers, partners, and external entities that assist in delivering our Services.

3. Information We Collect

• Personal Information: Name, email address, phone number, date of birth, and other contact details.
• Health Information: Mental health assessments, self-reported symptoms, therapy history, and other relevant medical information.
• Usage Data: Information on how you interact with our Services, including device information, IP address, browser type, and cookies.
• Communications: Messages, feedback, or inquiries you send to us.
• Payment Information: When applicable, we collect payment details for subscriptions or purchases.

4. How We Use Your Information

• Provide and improve our Services.
• Facilitate personalized mental health support and recommendations.
• Ensure compliance with legal and regulatory obligations.
• Communicate with you regarding updates, offers, and customer support.
• Conduct research and analytics to enhance our platform.
• Protect against fraud, abuse, and security risks.

5. Sharing and Disclosure

• Healthcare Professionals:When authorized, to facilitate mental health support.
• Service Providers: Third parties assisting in operations such as hosting, analytics, and payment processing.
• Legal Authorities: When required by law, court order, or to protect legal rights.
• Business Transfers: In case of mergers, acquisitions, or asset sales.

6. Data Security

7. Your Rights and Choices

• Access, correct, or delete your personal information.
• Withdraw consent for data processing.
• Restrict or object to certain data uses.
• Receive a copy of your data in a portable format.
  To exercise these rights, please contact us at admin@thezenindia.in.

8. Retention of Information

9. Third-Party Links and Services

10. Children's Privacy

10. Cookies Policy

• 10.1 What Are Cookies?

  Cookies are small text files stored on your device when you visit our website. They help us enhance your experience by remembering your preferences and enabling certain functionalities.

• 10.2 How We Use Cookies

  We use cookies to:
  • Improve website performance and functionality.
  • Recognize returning users and personalize their experience.
  • Analyze usage patterns and improve our services.
  • Ensure security and prevent fraudulent activities.

• 10.3 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality and cannot be disabled.
  • Analytics Cookies: Help us understand website traffic and improve user experience.
  • Functional Cookies: Remember user preferences and settings.
  • Marketing Cookies: Used for advertising and promotional purposes.

• 10.4 Managing Cookies

  You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact your experience on our website.

• 10.5 Third-Party Cookies

  We may use third-party services that place cookies on your device for analytics, marketing, or other functionalities. These third parties have their own privacy policies, which we encourage you to review.

11. Updates to this Policy

15. Contact Us