Terms of Use

1. Acceptance of These Terms

These Terms of Use ("Terms") govern your access to and use of Sleepy Orange, provided by The Zen India Therapeutics Private Limited (CIN U62013DL2024PTC429803, "The Zen India," "we," "us," "our"). By creating an account, you accept these Terms and our Sleepy Orange Privacy Policy. If you do not agree, do not use Sleepy Orange.

2. What Sleepy Orange Is — and Is Not

Sleepy Orange is a companion app that extends your relationship with your mental health professional ("Expert") between sessions: it delivers your care plan, and gives you private self-tracking, journalling, and psychoeducational tools. It is not a marketplace for discovering or booking therapy at large, and it does not currently offer in-app messaging or chat with your Expert, or any social or community features. Do not rely on Sleepy Orange for real-time communication with your Expert — use the channel your Expert has separately arranged with you for anything time-sensitive.

3. Accounts and Eligibility

• Sleepy Orange is for adult Users (18 and older) only. You may not create or use an account if you are under 18.
• MHP-linked accounts: if your Expert has an existing relationship with you through Gatekeeper, your identity details are pre-provisioned from that relationship; you verify your account with a one-time code sent to your email, and set a password for subsequent logins.
• Self-serve accounts: if you're not linked to an Expert, you may sign up directly with your email, verify it with a one-time code, set a password, and complete a short intake. This intake is for personalising your experience, not a clinical assessment, and does not diagnose you with anything.
• You're responsible for keeping your login credentials — including your password and any verification codes sent to you — confidential, and for activity under your account.

4. Your Care Plan

If you're linked to an Expert, your care plan shows tasks they've assigned you, and you can mark them complete. Your Expert can see whether you've completed assigned tasks — that's the extent of what Sleepy Orange shares about your app activity with them; see Privacy Policy Section 2. The care plan is a tool to support the therapeutic relationship your Expert manages directly with you — it is not itself therapy, and using it does not create a separate clinical relationship with Sleepy Orange or the Company.

5. Appointments

If you're linked to an Expert, you can book, view, join, or request to reschedule sessions with that Expert through the app. Sleepy Orange does not currently support self-serve (unlinked) Users discovering or booking an Expert they don't already have a relationship with — there is no Expert directory, availability listing, or profile browsing for that purpose in the app today. If that changes in the future, this section and the Privacy Policy's "not a marketplace" framing will be updated together.

6. Self-Guided Tools

Mood check-ins, trackers (water, sleep, day tags), journalling (including the Gratitude Jar), and the content Library are private to you by default, as described in Privacy Policy Sections 2 and 5. These tools are educational and self-reflective in nature and are not a substitute for professional diagnosis or treatment.

7. Crisis Resources and Emergency Situations

8. Payments and Billing

• Sleepy Orange itself is not separately charged. There is no subscription or standalone fee for using the app — access comes through your existing relationship with your Expert, who bills you through Gatekeeper for the care they provide.
• In-app payment processing, via Razorpay, is available for fees your Expert charges (e.g., session fees); invoices and your payment history are visible to you in the app. Refund eligibility for those fees follows your Expert's own cancellation/refund policy, not a Sleepy Orange policy — we are a payment conduit for those charges, not the party setting the terms of what's refundable.

9. Account Merge

If you signed up self-serve and later connect with an Expert, your existing tracker, journal, and mood history merges into your linked account rather than being reset or lost.

10. App Lock and Device Security

You may enable a PIN or biometric app lock as an additional, optional layer of protection on your device. This is a convenience feature to reduce casual access to your account on a shared or lost device — it is not a guarantee against all forms of unauthorized access, and you remain responsible for your device's overall security.

11. Relationship With Your Expert

Your Expert is an independent mental health professional who manages their own practice using Gatekeeper; they are not our employee or agent. Sleepy Orange facilitates delivery of your care plan and supporting tools between sessions — we are not a party to, and do not supervise or direct, the clinical relationship between you and your Expert.

12. No Messaging or Community Features

To be explicit, since users sometimes assume otherwise: Sleepy Orange does not currently provide in-app messaging or chat with your Expert, nor any social, sharing, or community functionality. Content you create (journal entries, mood check-ins, tracker data) is not visible to other Users.

13. License to Use the App

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use Sleepy Orange for your personal use. You may not reverse engineer, scrape, resell access, or circumvent security controls.

14. User Conduct

You agree not to impersonate any person, upload unlawful or infringing content, interfere with the app's operation, or attempt unauthorized access to other accounts.

15. Intellectual Property

Sleepy Orange's software, design, psychoeducational content, and trademarks (including "Sleepy Orange") belong to The Zen India Therapeutics Private Limited or its licensors. Nothing here transfers ownership to you. You retain ownership of the journal entries, check-ins, and other content you create.

16. Third-Party Services

Sleepy Orange integrates third-party services (see Privacy Policy Section 8.1). We are not responsible for their practices, and your use of them is governed by their own terms.

17. Disclaimers

SLEEPY ORANGE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, AND WE DO NOT WARRANT THE CLINICAL APPROPRIATENESS OF YOUR CARE PLAN OR ANY LIBRARY CONTENT — THOSE ARE YOUR EXPERT'S PROFESSIONAL RESPONSIBILITY, NOT OURS.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF SLEEPY ORANGE OR THE CARE PROVIDED BY YOUR EXPERT. OUR AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNTS, IF ANY, YOU PAID US DIRECTLY IN THE 12 MONTHS PRECEDING A CLAIM. NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

19. Indemnification

You agree to indemnify us against claims arising from your breach of these Terms, your violation of law or a third party's rights, or content you submit.

20. Termination

You may delete your account at any time. We may suspend or terminate access for violations of these Terms, misuse of the platform, or where required by law.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, and the courts at Delhi have exclusive jurisdiction over any dispute arising from them.

22. Miscellaneous

• Entire agreement: these Terms and the Sleepy Orange Privacy Policy are the entire agreement between you and us.
• Severability, no waiver, and assignment provisions apply as is standard.
• We may provide notices via the app or your account email/phone.

23. Contact Us

Email: connect@thezenindia.in

Address: 565, Kasturba Gandhi Marg, Niti Khand-1, Indirapuram, Uttar Pradesh 201014, India