Terms & Conditions

Effective Date: 01/09/2024

Last Updated: 26/02/2025

1. Introduction

Welcome to The Zen India ("Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our mental health technology platform, mobile applications, websites, and related services (collectively, the "Services"). By using our Services, you agree to comply with these Terms. If you do not agree, please do not use our Services.

2. Definitions

For the purposes of this Privacy Policy:

"Company" refers to The Zen India Therapeutics Pvt. Ltd., the entity providing the Services.
"Users" refer to individuals who access or use our Services, including patients, mental health professionals, and other stakeholders.
"Platform" means the digital tools, websites, mobile applications, and services offered by the Company.
"Personal Information" means any information that identifies, relates to, or could reasonably be linked to an individual.
"Health Information" refers to any data related to an individual's mental or physical health status, treatment, or medical history.
"Mental Health Professional" refers to licensed therapists, psychologists, psychiatrists, counselors, and other qualified healthcare providers using our Platform to provide mental health services.
"Services" encompass all digital tools, platforms, websites, and applications provided by The Zen India.
"Cookies" are small files stored on a user's device to improve functionality and personalize user experience.
"Third Parties" refer to service providers, partners, and external entities that assist in delivering our Services.

3. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you have the legal capacity to enter into these Terms.

4. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms.
You will not misuse, alter, or interfere with the functioning of the Services.
You agree not to attempt to gain unauthorized access to our systems or data.
You understand that our Services do not replace professional medical advice, diagnosis, or treatment.

5. Account Registration

You may be required to create an account to access certain features of our Services.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
If you suspect unauthorized use of your account, you must notify us immediately.

6. Privacy and Data Protection

Your use of our Services is subject to our Privacy Policy, which outlines how we collect, use, and protect your information. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.

7. Intellectual Property

All content, trademarks, logos, and intellectual property associated with our Services belong to us or our licensors.
You may not copy, modify, distribute, or use any content from our Services without our prior written consent.

8. Payment and Subscription

Some features of our Services may require payment or subscription.
Payments are processed securely through third-party payment providers.
Subscriptions renew automatically unless canceled before the renewal date.
We do not offer refunds unless required by law.

9. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind.
We do not guarantee that our Services will be error-free, uninterrupted, or meet your specific needs.
We are not responsible for the accuracy, reliability, or effectiveness of any mental health resources provided.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our Services.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or losses arising out of your use of our Services or violation of these Terms.

12. Termination

We reserve the right to suspend or terminate your access to our Services at any time if you violate these Terms or engage in unlawful activities.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of India.

14. Changes to These Terms

We may update these Terms periodically. We will notify you of significant changes via email or in-app notifications. Your continued use of our Services constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at: admin@thezenindia.in. Thank you for using The Zen India to support your mental health journey.